Privacy Policy

This privacy policy explains how MelbTaxi ("we", "us", "our") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you make a booking through our website, we collect your name, phone number, email address, pickup address, drop-off address, and booking details such as date, time, number of passengers, and vehicle preference.

We do not collect any payment or financial information through this website.

2. How We Use Your Information

We use your personal information to process and confirm your taxi booking, allocate a driver to your job, send you booking confirmations and updates via email and SMS, and contact you if there are any issues with your booking.

We do not use your information for marketing purposes. You will only receive transactional messages directly related to your bookings.

3. Third-Party Service Providers

To operate our booking platform, we use third-party service providers for SMS notifications, email notifications, address lookup and distance calculation, and secure database hosting. These providers process data on our behalf and are bound by their own privacy and data protection policies.

We do not sell, rent, or share your personal information with any third parties for marketing or advertising purposes.

4. Data Storage and Security

Your data is stored on secure servers located in the Oceania region (Australia). We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) and access controls on our database.

5. Data Retention

We retain your booking history and contact information indefinitely to maintain accurate booking records and provide you with ongoing service. You may request deletion of your data at any time by contacting us (see Section 7).

6. Cookies

This website does not use analytics cookies, advertising trackers, or third-party tracking tools. We only use essential cookies that are required for the website to function, such as session and authentication cookies.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, request correction of any inaccurate or out-of-date information, request deletion of your personal information, and lodge a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.

8. Complaints and Contact

If you have any questions or concerns about how we handle your personal information, or if you wish to make a privacy complaint, please contact Parminder Bakshi at hello@melbtaxi.com.au, call us on (03) 0000 0000, or write to us at 25 Woodlea Boulevard, Aintree VIC 3336.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.